Technical Solutions and Service Delivery Lead

The Manager – Technical Service leads the technical service function for Sloan India, ensuring timely and effective pre- and post-sales service support to customers, channel partners, and internal stakeholders. This role is responsible for managing a field and back-office technical team, driving first-time-right complaint resolution, supporting sales with technical solutions and mock-ups, and building market capability through trainings and trials to enhance customer satisfaction and brand preference.

Role & responsibilities

• Lead and manage the technical service team (in-house and external partners) including workload planning, coaching, performance feedback, and skill development to meet service KPIs and customer expectations.
• Lead initiatives to automate backend service operations, streamline workflows, and continuously refine processes to improve efficiency, reliability, and operational performance. Own end-to-en...