Job Description
P-1449
Databricks is looking for a Technical Solutions Manager to grow, lead and manage the Technical Solutions engineers and support teams in Brazil. The Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers. This manager will oversee Support operations during AMER hours and will be responsible for managing a team out of our São Paulo office.
Impact You Will Have
Build and manage a team of Technical Solution Engineer
Provide coaching and mentorship to the engineers
Identify and implement process improvements to meet or exceed regional performance KPIs.
Establish training plans and subject matter expertise within the team.
Drive support escalations during AMER business hours and establish cross-functional collaboration to manage and resolve issues.
Be a player-coach and provide technical leadership to the regiona...
Databricks is looking for a Technical Solutions Manager to grow, lead and manage the Technical Solutions engineers and support teams in Brazil. The Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers. This manager will oversee Support operations during AMER hours and will be responsible for managing a team out of our São Paulo office.
Impact You Will Have
Build and manage a team of Technical Solution Engineer
Provide coaching and mentorship to the engineers
Identify and implement process improvements to meet or exceed regional performance KPIs.
Establish training plans and subject matter expertise within the team.
Drive support escalations during AMER business hours and establish cross-functional collaboration to manage and resolve issues.
Be a player-coach and provide technical leadership to the regiona...
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