Technical Solutions Specialist

**Job Title:** Senior IT Technical Support Analyst

Overview of the Role:

This is an exciting opportunity to join our team as a Senior IT Technical Support Analyst. As a key member of our IT department, you will play a crucial role in ensuring the highest level of customer satisfaction by providing expert technical support.

Key Responsibilities:

• To act as the primary point of contact for all internal IT user queries and issues;
• To provide 1st and 2nd line technical support for MS products, PCs, laptops, mobile devices, printers, Audio Video Conferencing systems;

'Providing solutions rather than just fixing problems is essential.'

The ideal candidate should have at least eight years' experience working in a similar capacity preferably within manufacturing. Excellent knowledge of Active Directory GPOs is necessary along with hands-on experience with Microsoft Windows produ...