Technical Solutions Specialist - Network/Telecoms

The Technical Solutions Specialist is responsible for diagnosing and resolving complex network and telecom issues using advanced analytical tools and techniques. This role requires the ability to analyze data, manage escalations, and present technical insights to management. The specialist collaborates with cross-functional teams to drive process improvements, enhance performance, and share best practices across the organization.

Principal Duties and Essential Responsibilities

• Network and Telecom Troubleshooting: Utilize advanced diagnostic tools, including Wireshark, LogicMonitor, Razor, Empirix, Netscore, ThousandEyes, and Looker, to identify and resolve complex network and telecom issues.
• Data Analysis: Leverage data analytics platforms such as Salesforce and Domo to interpret network and telecom data, identify patterns, and recommend performance improvements.
• Findings Presentation: Translate technical findings into actionable insigh...