Job Description

Job Purpose

To drive strategic alignment, continuous improvement, and operational excellence in IT services by optimizing ITIL processes, ensuring compliance, and delivering exceptional value to stakeholders.

Qualification

Bachelor’s degree in computer science, Information Technology, or a related field.

Certification

  • ITIL Expert or ITIL Master Certification (Must)
  • ISO 20000 (SMS) Certification (Must)
  • PMP or PRINCE2 Practitioner (Optional)

Experience

At least 10 years of experience in IT Service Management within large organizations, with a proven track record of managing and improving ITIL processes. Minimum 3 years of experience working with government entities, demonstrating an understanding of regulatory frameworks, compliance standards, and public sector dynamics.

Responsibilities

  • Oversee the design, implementation, and optimization of ITIL processes such...

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