Technical SQL Support Executive

Roles We are looking for a SQL Server DBA. As a SQL Server DBA (or Database Administrator), we want a candidate who can manage SQL Server databases and master in writing SQL queries. Also, be proficient in designing tables, storing procedures, views and functions, and documenting functionality. Responsibilities Install and configure SQL Server Documenting and maintaining software functionality Analyze, solve, and correct issues in real time Assist developers with query tuning and schema refinement Think logically when solving complex business challenges Interface and communicate with customers Integrating software components into fully functional software systems Provide suggestions for solutions Advise the customer on best practices Implement best practices on Microsoft SQL Server Databases and Servers Participate in migrations for customers Continue to learn new skills involved in being a SQL Server DBA as the technology evolves Keep up to date with new releases of Microsoft SQL Server. Implement and upgrade database management system as business needs demand Perform ongoing support on database issues and ticket management Key Responsibilities: Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services Requirements B.Com/B.Tech/BCA/M.Com/M.Tech Graduate only Benefits Good place to work Work Life Balance Maintained
B.Com/BCA/B.Tech/M.Com/MCA/M.Tech Graduates only
0-1 year
Technical SQL Support Executive