Technical Support Advisor

Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña.

• Position: Technical Support Advisor
• Location: On-site in Galicia, or Remote from mainland Spain
• Employment type: Full-time
• Remuneration: Base salary + bonuses.

DUTIES AND RESPONSIBILITIES:

• Communicate effectively with customers, providing clear and professional support.
• Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
• Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
• Apply logical and critical thinking to analyze problems and identify effective solutions.
• Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS:

• Native or fluent-level proficie...