Job Description
This is a great opportunity to grow in a dynamic technical support environment, working with modern tools, structured training, and ongoing support to help you succeed and develop professionally.
What you will do
We believe in delivering quality service while putting people first, customers, partners, and teams.
As a Technical Support Advisor, You Will
Act as the first point of contact for partners and end users via phone and email
Diagnose and resolve technical issues in a timely and accurate manner
Support customers with product usage, updates, and best practices
Create, update, and manage support tickets to ensure proper follow-up
Work closely with internal teams to handle complex or escalated cases
Keep customer information and case documentation up to date in internal systems
Your profile
Are fluent or bilingual in German and have an advanced level of English
Feel comfortable working in a customer-facing support environment
Have stron...
What you will do
We believe in delivering quality service while putting people first, customers, partners, and teams.
As a Technical Support Advisor, You Will
Act as the first point of contact for partners and end users via phone and email
Diagnose and resolve technical issues in a timely and accurate manner
Support customers with product usage, updates, and best practices
Create, update, and manage support tickets to ensure proper follow-up
Work closely with internal teams to handle complex or escalated cases
Keep customer information and case documentation up to date in internal systems
Your profile
Are fluent or bilingual in German and have an advanced level of English
Feel comfortable working in a customer-facing support environment
Have stron...
Apply for this Position
Ready to join Cloudheight Solutions? Click the button below to submit your application.
Submit Application