Technical Support Advisor - O365 - Mandarin Speaker

Technical Support Advisor - O365 - Mandarin Speaker

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Manage enquiries from tickets, emails, inbound calls.
• Experience in the enterprise customer arena.
• Excellent written, oral and presentation skills.
• Troubleshooting knowledge & skills.
• Good understanding of ITIL/Service Management.
• Passion for new innovative technology and drive customer transformation.
• Ability to deliver presentations and discuss complimentary products at a solutions level.
• Ability to handle customer critical issues and work in difficult situations.

Specific job responsibilities

Mail Flow Management

• Monitor and manage email traffic to ensu...