Technical Support Advisor

Our client is looking for a proactive customer focused individual, who has a natural interest in technology and electronics – who would like to develop a career within the electrical manufacture industry.The Technical Support role will be to provide general support as part of the UK Technical Support team and provide product related support to our Internal and External Sales teams and that of our client’s customers.As many customers are introducing new products into their portfolio for the first time a clear, patient , understanding approach from the technical support department is vital to their growth .In addition to offering customer support the technical department also plays a major role in the company's product development program and quality control procedures.Key Tasks of the Technical Support role• Respond to customer inquiries, primarily via telephone and e-mail• Resolve customer technical issues through diligent research, reproduction, and troubleshooting• Communicate with p...