Technical Support Advocate (Entry-Level)

💼 Technical Support Advocate-B. Tech/BCA Freshers Only

Location: Bangalore & Pune

Job Type: Full-time | Non-Voice | Immediate Joiners Preferred

Salary: Up to ₹2.45 LPA

Mandatory Documents- Provisional Certificate and Semester Marksheets original

📌 Role Overview:

As a Technical Support Advocate, you will be the first point of contact for Microsoft consumers. Your main job will be to help customers troubleshoot and resolve technical issues related to Microsoft Windows, Office, and connected devices. You’ll ensure every interaction leaves the customer satisfied and supported.

🔑 Key Responsibilities:

1. Customer Support & Troubleshooting

Help customers with technical issues via chat, email, or remote access

Understand customer concerns and guide them patiently

Explain technical terms in a simple, easy-to-understand way

2. Microsoft Product Knowledge

Learn and support Microsoft Windows, Office 365, Surface Devices, and more

Stay updated on product patches, updates, and new features

Help users navigate self-help resources when applicable

3. Issue Resolution & Documentation

Solve customer problems independently or escalate complex issues

Use remote tools like Microsoft Remote Desktop for troubleshooting

Keep records of issues and solutions in the internal system

4. Customer Satisfaction & Quality

Aim for first-contact resolution

Stay calm and professional even during difficult conversations

Gather feedback to help improve services

5. Collaboration & Knowledge Sharing

Work with senior teams to understand frequent issues

Share learnings and solutions with your team

Contribute to building better internal documentation

🖥️ Technical Skills You'll Develop (with training):

Post-install technical support for Windows and Microsoft Office

Help with software-related issues (installation, updates, etc.)

Assist with network & device connectivity problems across platforms

Answer “How To” and usability questions for Windows and Microsoft apps

📋 Required Skills & Qualifications:

📚 Education:

B.Tech / BCA graduates (2022 – 2024 pass-outs)

💬 Communication Skills:

Strong verbal and written English

Ability to explain tech to non-tech users

💡 Tech & Customer Skills:

Basic knowledge of Windows OS and Microsoft products

Strong troubleshooting mindset and willingness to learn

Typing speed of at least 30 WPM

📄 Required Documents:

PAN Card

Provisional Certificate or Degree Certificate

Certifications like Microsoft Azure Fundamentals or M365 Fundamentals (optional)