Technical Support Advocate (Technical Support SME (SAAS, Cloud, Business App)

Our Client

Our client is a leading smart home security company based in the U.S., specializing in wireless security cameras, video doorbells, and floodlights designed for both home and business use. Their products feature high-definition video (up to 4K), advanced AI detection (people, vehicles, packages), and seamless integration with major smart-home platforms like Alexa, Google Assistant, and Apple Home. Through the Arlo Secure subscription, users gain access to cloud storage, smart alerts, and enhanced privacy controls — all aimed at delivering peace of mind and protection for what matters most.

About the Role

We are looking for an experienced candidate to join our Executive Customer Care Advocate team. Team members managecorporate escalations, agency responses, and vendor partner commitments and workflows.

The primary objective of this team is to isolate and triage high visibility, complex, and at times challenging customerscenarios. This ...