Job Description

Summary

You will be joining an award winning, inclusive, and diverse team focused on enhancing each other’s growth and knowledge in a supportive and open environment where creativity is encouraged and ideas are welcomed. As a Technical Support Agent at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers. Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization.

Responsibilities

  • Accepting support requests from several channels (chat, phone, email)
  • Effective management of multiple cases using the Zoho Desk ticketing system
  • Providing support to the Inside Sales and Sales Engineering Teams
  • Testing and evaluating new technologies
  • Developing camera support files
  • Performing other related duties as assigned...

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