Job Description
Work Address: MOA, Pasay
Work Set-up: Hybrid: (1-2x a month RTO)
Work Schedule: Night Shift (starts at 9pm)
DUTIES and RESPONSIBILITIES:
• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of Medallia
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions
and/or tasks within the capability and
• pay grade of the Technical Support Agent as may be assigned.
QUALIFICATIONS:
• Must have a Bachelor's Degree
• Must have at least 1 year of experience in customer-focused, support environment
• Must have experience in providing support via email and phone
• Must have experience i...
Work Set-up: Hybrid: (1-2x a month RTO)
Work Schedule: Night Shift (starts at 9pm)
DUTIES and RESPONSIBILITIES:
• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of Medallia
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions
and/or tasks within the capability and
• pay grade of the Technical Support Agent as may be assigned.
QUALIFICATIONS:
• Must have a Bachelor's Degree
• Must have at least 1 year of experience in customer-focused, support environment
• Must have experience in providing support via email and phone
• Must have experience i...
Apply for this Position
Ready to join ACCPRO INTERNATIONAL? Click the button below to submit your application.
Submit Application