Technical Support Agent M/W

Main Responsibilities

• Diagnose and resolve Level 1 technical issues (connectivity, basic configuration, hardware failures)

• Support B2B customers in the use of their equipment (especially Cisco products) with clear, accessible and reassuring communication

• Handle customer requests via phone, email and chat professionally and efficiently

• Manage after-sales service: ticket creation, follow-up on resolution times, coordination with internal technical teams

• Centralize customer feedback and report recurring needs or anomalies to technical and sales teams

• Contribute to continuous improvement of customer experience (after-sales processes and service quality)

Required Skills & Qualities

• Strong customer service mindset and active listening skills

• Ability to simplify and ex...