Job Description
**Description - External**
As a Technical Support Agent - Spanish Assistant you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the **Multi Channel Helpdesk** team and work collaboratively with manager.
**In this role, you will:**
+ Provide end-to-end support for customers and partners, adhering to global processes and guidelines;
+ Diagnose and resolve technical issues related to Google Ads campaigns, billing, and policy compliance;
+ Responsible for the accurate opening, documentation, and efficient escalation of complex cases;
+ Ensure strict compliance with SLAs (Service Level Agreements) and quality standards;
+ Attend and replicate mandatory training sessions.
**Work model:**
We believe hybrid work is the...
As a Technical Support Agent - Spanish Assistant you will make an impact by Provide end-to-end (complete) support to clients, diagnosing and resolving technical problems and escalating complex cases to higher levels. You will be a valued member of the **Multi Channel Helpdesk** team and work collaboratively with manager.
**In this role, you will:**
+ Provide end-to-end support for customers and partners, adhering to global processes and guidelines;
+ Diagnose and resolve technical issues related to Google Ads campaigns, billing, and policy compliance;
+ Responsible for the accurate opening, documentation, and efficient escalation of complex cases;
+ Ensure strict compliance with SLAs (Service Level Agreements) and quality standards;
+ Attend and replicate mandatory training sessions.
**Work model:**
We believe hybrid work is the...
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