Technical Support Agent

Position Summary The Technical Support Agent provides frontline support for customers, technicians, subcontractors, and internal stakeholders regarding the performance, maintenance, and service of Cennox Retail Safe Products.

Responsibilities include troubleshooting, technical support, part ordering assistance, documentation, training support, anomaly tracking, and vendor evaluation.

This role requires creativity and critical thinking to resolve complex technical issues.

Key Responsibilities Deliver daily phone support across multiple queues Monitor and respond to email inquiries in departmental support folders Document all customer interactions and updates in service tickets Assist with parts orders related to technical support cases Support installation and configuration of company products Provide technical documentation to internal and external stakeholders Respond to after-hours voicemails on the technical support line Conduct deep-dive investigat...