Job Description
Description
We’re looking for an IT Support Specialist who brings strong technical capability, solid customer service, and a willingness to learn within a fast‑moving environment. This role supports end users across multiple sites, handles a wide range of hardware and software issues, and contributes to ongoing infrastructure upgrades.
Primary Responsibilities
• Serve as a point of contact for end‑user issues and drive them to resolution
• Troubleshoot hardware, software, network, and operating system problems
• Partner with Senior Support Specialists when issues require deeper technical expertise
• Collaborate with peers and IT leadership to understand workflows and support needs
• Provide remote assistance through standard corporate tools
• Maintain clear ticket documentation, steps taken, and final outcomes
• Assist in creating and updating internal knowledge base content
• Coordinate with team memb...
We’re looking for an IT Support Specialist who brings strong technical capability, solid customer service, and a willingness to learn within a fast‑moving environment. This role supports end users across multiple sites, handles a wide range of hardware and software issues, and contributes to ongoing infrastructure upgrades.
Primary Responsibilities
• Serve as a point of contact for end‑user issues and drive them to resolution
• Troubleshoot hardware, software, network, and operating system problems
• Partner with Senior Support Specialists when issues require deeper technical expertise
• Collaborate with peers and IT leadership to understand workflows and support needs
• Provide remote assistance through standard corporate tools
• Maintain clear ticket documentation, steps taken, and final outcomes
• Assist in creating and updating internal knowledge base content
• Coordinate with team memb...
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