Technical Support Analyst - Australia

Technical Support Analyst – Australia

BMC Software

About the Role

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry‑leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC is looking for a Technical Support Engineer to join our team supporting the Control‑M product line, an orchestration and automation platform that helps the world’s largest companies automate time‑sensitive, business‑critical workflows.

Responsibilities

• Perform in‑depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels.
• Maintain a low rate of non‑bug escalations to the development team.
• Write technical notes and troubleshooting procedures for the Support and Professional Services organization.
• Resolve assigned cases to meet service level agreements, continuously providing updates to the business.
• Serve as the focal point for the entire Professional Services organization.
• Provide ongoing support and work closely with the business teams throughout the company.
• Participate in an Agile‑Scrum environment.

Qualifications

• Experience in technical support, deployment, or system administration (academic experience also relevant).
• Experience reading and writing DB queries for PostgreSQL, Oracle, or MSSQL.
• Experience with Internet technologies: network architecture, HTML, JavaScript, CSS, MySQL, and web servers.
• Experience with system log analysis.
• Creative troubleshooting abilities.
• Strong verbal and written communication skills.
• Self‑learner, highly motivated, team player with prioritization and time‑management skills.
• Desirable: Web debugging (devTools, Charles), scripting or coding (Python or Java), Linux, server‑side debugging, familiarity with SaaS products and Datadog, experience in a multinational organization.

EEO Statement

BMC Software is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

Salary

Annual base salary range AUD 71,325 – AUD 118,875. Actual salaries depend on a wide range of factors considered in compensation decisions.