Technical Support Analyst

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity

• Consult on server/network/application problems and provide suitable solutions

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Skills:

• Excellent communication and interpersonal skills

• Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software

Experience/Education: 

• Bachelor’s degree in computer related field or equivalent training required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage one’s time • Experience in 3rd line or specialist support

• Experience in Hyper-V or VMWare support • Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience