Technical Support Analyst

**General information**:
- Country
- Mexico
- City
- Mexico City
- Job ID
- 44933
- Department
- Customer Support
- Experience Level
- ASSOCIATE
- Employment Status
- FULL_TIME
- Workplace Type
- Hybrid
**Description & Requirements**:
The CPQ (Configure, Price, Quote) technical support representative will work with customers to identify and resolve technical support cases covering North America, Central America, and South America.
**A Day in The Life Typically Includes**:
- Both functional and technical support for the Infor CPQ product line.
- Investigate complex questions or issues by creating new testing examples.
- Create new knowledge base articles to capture common questions or issues.
- Enhance existing knowledge base articles.
- Serve as primary support liaison between the Infor CPQ business unit and the customers.
- Continuous self-study to improve product/technical knowledge.
**Basic Qualifications**:
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