Job Description
We are looking for a highly motivated **Technical Support Analyst** to join our team in Mexico City. The successful applicant will be responsible for managing customer tickets, liaising with internal teams and ensuring effective communication with users.
**We will count on you to**:
- Log in to the platform to access all the necessary tools and resources for your daily work.
- Check pending tickets and ensure that each one is correctly classified and prioritized.
- Hold a team meeting with the relevant groups to discuss progress, resolve queries, and coordinate efforts.
- Follow up on open tickets and maintain constant communication with users to keep them informed of the status of their requests.
- Once close tickets it has been confirmed that the issues raised have been resolved and the customer is satisfied with the outcome.
- Work with SLAs to ensure that response and resolution times are prioritized in accordance with established expectations.
- Participate...
**We will count on you to**:
- Log in to the platform to access all the necessary tools and resources for your daily work.
- Check pending tickets and ensure that each one is correctly classified and prioritized.
- Hold a team meeting with the relevant groups to discuss progress, resolve queries, and coordinate efforts.
- Follow up on open tickets and maintain constant communication with users to keep them informed of the status of their requests.
- Once close tickets it has been confirmed that the issues raised have been resolved and the customer is satisfied with the outcome.
- Work with SLAs to ensure that response and resolution times are prioritized in accordance with established expectations.
- Participate...
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