Technical Support Analyst

Locations: Hyderabad

Experience: 6-8 Years

Role: Functional & Technical Support Analyst

Must-Have:

Technical:

Expertise on Sun Systems

Infor Q&A

B4B

PA Consolidation

Functional:

Resolve journal posting Issue.

Create new Reports using macros Design Reports within application.

Responsibility:

• Perform system configuration, patch testing, and upgrades for SUN Systems and related tools.
• Build, manage and troubleshoot Q&A (Vision) reports and templates.
• Support B4B bank file generation, transmission, and reconciliation processes.
• Develop and maintain SQL scripts, stored procedures, and data extracts.
• Coordinate with vendors and internal IT teams for issue resolution and enhancements.
• Provide daily support for SUN Systems, Q&A, B4B, and PA Consolidation modules.
• Troubleshoot and resolve functional issues related to financial transactions, reporting, banking interfaces, and project accounting.
• Collaborate with finance teams to support month-end, year-end, and audit processes.
• Maintain and update process documentation, SOPs, and user manuals.
• Conduct user training and onboarding for new features or system changes.