Job Description

Description

: Provides customer service support in a technical environment. Provides desktop support and/or AV support and processes pertinent information from the client. Maintains and modifies Active Directory to reflect appropriate changes as requested. Provides support and training for a wide variety of classroom and emerging technologies; and consults with departments to gain an in-depth understanding of their technology needs.

JOB DESCRIPTION

  • Provides technical support via incoming e-mails, work requests, phone calls, online chats or walk ups from faculty, staff and/or students, as well as request. Collects and processes pertinent information from the client, restores service, provides specific services (Desktop, AV, etc), conveys proper information, and facilitates resolutions or escalates tickets, for all incidents and requests within defined Service Level Objective (SLO).
  • Installs, upgrades and maintains currently supported Windows and IOS...

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