Technical Support Analyst II

Description

Who we are…

CompIQ Solutions is a software and full-service provider focusing on the property and casualty medical bill review market. We provide an end-to-end solution for our clients leveraging our proprietary technology and software platforms in the delivery of our solutions and services. We focus our efforts on our three key stakeholders, in this order: 1) Clients; 2) Colleagues; 3) Company.

About This Role

We are looking for technically inclined candidates with excellent interpersonal skills for a senior-level Technical Support position. The Technical Support Analyst II role troubleshoots and attempts to resolve more complex issues pertaining to the IQReview software, database, and the customer’s workflows providing timely customer feedback as front-line first responders for clients.

Moreover, the Technical Support Analyst II communicates with customers directly as well as creates documentation requiring excellent writt...