Technical Support Analyst L1

About the role:

This job will provide advanced technical support services to TD SYNNEX Customers.  Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits.  Support will be provided to a wide variety of IT infrastructure technologies.

What you'll do:

This position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.

• Monitoring Service, reacting in the first instance to possible problems that may be alerted by the SAMA monitoring system alerted by the SAMA monitoring system.
• You will actively collaborate in the attention of remote management requests from customers.
• You will support in the generation of periodic or punctual reports to customers. Due to your visibility
• You will also adopt a pre-sales position and generate business opportunities in the form of new services or products.
• You will attend specific training on products monitored, supported and/or managed.

What we're looking for:

• 1+ years working as an L1 Support Engineer.
• Bachelors Degree.
• Network arquitecture and operative systems skills.
• Firewalls, Routers & Switching skills.
• Knowledge on AWS
• Network monitoring skills.
• Teamwork.
• Analytical skills.
• Active communication skills.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.