Technical Support Analyst (L2)

Powering the Backbone of Modern Computing

Our client operates at the intersection of high-performance computing and modern software infrastructure. They design platforms that enable developers, engineers, and innovators to deploy, scale, and optimize workloads with speed and reliability. Known for technical depth and a product-first mindset, they support a global user base that relies on precision, performance, and dependable systems every day.

Job Description

As a Technical Support Analyst (L2), you will provide advanced technical assistance to customers, resolving complex software issues across multiple channels while ensuring excellent service quality, fast resolution times, and a consistently high customer satisfaction experience.

Job Overview

Employment type: Indefinite term type contract

Shift: Day Shift, Monday to Friday, EST 09:00 AM - 06:00 PM

Work setup: Onsite, Connecta 26, Colombia

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