Technical Support Analyst

Job Overview
We are seeking a dedicated and knowledgeable Technical Support Analyst to join our IT support team. The successful candidate will provide expert assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of various IT systems. This role offers an excellent opportunity to utilise your technical expertise in a dynamic environment, supporting a wide range of operating systems and network configurations. The position is paid and ideal for individuals passionate about delivering exceptional customer service within the IT sector.

Responsibilities

• Provide technical support via help desk channels, assisting users with hardware, software, and network issues.
• Troubleshoot software problems across multiple platforms including Windows, macOS, and Linux.
• Resolve connectivity issues related to LAN, VPN, and firewall configurations.
• Support desktop environments by installing, configuring, and mai...