Job Description


THE COMPANY

An established technology company that builds security and access systems for large organisations.

On offer:

  • Hands-on role supporting systems and business critical applications across global offices.
  • Exposure to projects, upgrades and continuous improvement initiatives.
  • Ownership across support, standards, documentation and change.
  • Private health insurance
  • Onsite role (5 days a week)

    • THE ROLE

    As an IT support analyst, you will support performance and reliability of applications and infrastructure across global offices.

    This is a hands-on support role, combining day-to-day troubleshooting with project work, system upgrades, documentation and continuous improvement.

    Responsibilities:

  • Provide application and infrastructure support for critical business systems
  • Monitor system performance, availability, and capacity, and carry out proactive maintenance
  • Troubleshoot and resolve complex incidents, including root cause analysis and permanent fixes
  • Plan and deliver system upgrades, including scheduling, coordination, and rollback planning
  • Support IT projects and change initiatives from analysis through to implementation
  • Work closely with business stakeholders to understand requirements and propose solutions
  • Coordinate with vendors and third parties when required
  • Maintain technical documentation, standards, and runbooks for each location
  • Ensure systems align with security, compliance, and internal IT standards

    • YOUR PROFILE:

    Suitable for a strong Infrastructure/ Systems support engineer with experience supporting global enterprise environments.

    Ideal for a technical guru with a strong focus on support, that proactively seeks out problems to innovate the business workflows.

    The following is required:

  • IT support or infrastructure Support background in a global environment
  • Strong experience with Windows Server & Desktop, including Active Directory, DNS, DHCP, Group Policy
  • Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Solid networking knowledge (Wi-Fi, VPNs, IP, DNS, connectivity troubleshooting)
  • Experience with virtualisation platforms (VMware, Hyper-V)
  • Experience with endpoint security tools (AV, patching, encryption, MFA)
  • Familiarity with ITIL-based support processes and ticketing systems
  • Clear communication skills and confidence engaging with business stakeholders
  • Strong problem-solving mindset with focus on root cause, not just workarounds
  • Organised, process-driven, and able to manage multiple priorities

    • Nice to have:

  • ITIL Foundation or similar certification
  • ISO certifications/ Security frameworks knowledge (ISO207001, SOC2 etc.)
  • Exposure to security or physical security systems (access control, CCTV)

    • This is a full-time role located in Macquarie Park (on-site), offering $90,000 - $100,000 (plus super).

    *Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

    Reference Number: 06800-

    This is a On-site position.

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