Job Description

As a Technical Support Analyst your tasks and goals will include technical Level 0 and 1 support of the global SCIB platform both onsite and prioritization investigation escalation and resolution of Alerts and follow up of continuous improvement plans for batch and collaboration with second-level teams and of metrics in order to improve and detect and users being the only communication link with Business at monitoring applications. Experience in ITIL framework. Management and resolution of incidents and requests through Service Now.

Required Experience

IC

Key Skills

  • Dhcp
  • SQL
  • Active Directory
  • VOIP
  • VMware
  • Customer Service
  • Windows
  • Troubleshooting
  • Java
  • VPN
  • Sharepoint
  • Hardware
  • DNS
  • Technical Support
  • Software Applications

Employment Type: Full-Time

Experience: years

Vacancy: 1...

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