Technical Support Analyst

Technical Support Analyst, New York, NY

We have an opening available for a Technical Support Analyst for an opportunity in the New York, NY office. The Technical Support Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The Technical Support Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery. This position is 100% Onsite and not open for Remote.

Technical Support Analyst Responsibilities:

– Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new techno...