Technical Support Analyst

At UTS, we’re on a bold journey to become a leading public university of technology recognised for our global impact. Positioned at the cutting edge of creativity, innovation, and technology, we are dedicated to driving transformative breakthroughs that shape the future. Our state-of-the-art campus in Sydney’s vibrant Tech Central precinct is alive with energy, ambition, and fosters a dynamic culture where curiosity and collaboration thrive.

About the Role

The Technical Support Analyst will play a pivotal role in the technical support and enhancement of faculty specialist technologies.

The role will draw on your extensive experience to provide expert advice on technical support and work with clients to resolve complex issues.

About You

The successful applicant will possess:

• Demonstrated extensive knowledge of IT support processes, ticketing systems, and best practices 
• Strong interpersonal skills with the ability to build and maintain relationships with clients and stakeholders
• Proven experience and success in a similar role within a large and complex organisation 5+ years.
• Advanced technical knowledge and demonstrated ability to independently troubleshoot and resolve user issues
• Strong interpersonal skills with the ability to build and maintain relationships with clients and stakeholders
• Exceptional problem-solving skills with a demonstrated ability to independently troubleshoot and resolve user issues by focus providing practical and effective solutions
• Strong project management skills and ability to drive process improvements within the technical support function
• Relevant tertiary qualification, and relevant experience; or an equivalent level of knowledge gained through any other combination of education, training, and/or experience, (Microsoft Role-Based Certifications or CompTIA certs highly regarded)
• Advanced time management skills, ability to manage multiple tasks and meet competing deadlines
• Prior experience contributing to the development and training of junior staff and peers
• Windows and Mac Desktop OS support experience
• Solid understanding of LAN/WAN, TCP/IP, DNS, DHCP, and basic switching and routing concepts
• Windows Server OS support experience
• Exposure to Microsoft 365, Intune, Azure, EntraID

Desirable: 

• Hands-on experience with ServiceNow, and JIRA
• Current Microsoft Certifications
• Understanding of Agile methodologies
• JAMF Knowledge and experience
• Software Packaging and deployment experience
• OKTA support and administration experience

Base Salary Range: $ 83,906 to $105,385 pa (HEW 5/6)

This role attracts 17% superannuation in addition to the base salary. 

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities.

This position is full-time and appointment will be made on a continuing basis.

Please submit your application with your updated Resume and Cover Letter. Please ensure your cover letter outlines your motivation for applying, as well as your skills and capability in relation to the role.

Only those applications submitted via the UTS online recruitment system will be accepted.  If you are a current UTS staff member, for help on how to apply through NEO please click here.

As you will be unable to save your application once started, please have all required documents and information available prior to commencing.

Please ensure that the file name for each document submitted includes IRC and your name. 

Specific enquiries or issues with your application may be directed to the UTS Recruitment Team at

Closing Date: Please note, there is no official closing date for this role. Applications will be reviewed as they are received and interested applicants are encouraged to apply as soon as possible. This advert may be closed without notice. 

Applicants must have current and valid work rights in Australia.

Accessibility

UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all. 

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.