Technical Support Analyst

Role name: Staff Aug: L Technical Support Analyst
Work site: Scottsdale (Onsite)



L Support role involves handling advanced technical support issues that require a deeper understanding of systems and software. He will work closely with the L support team, providing guidance, troubleshooting complex problems, and escalating issues to L support if necessary.



• Supports incidents and perform activities to resolve technical issues

• Troubleshoot and diagnose complex problems with software and hardware

• Contribute to the creation and improvement of support processes and documentation

• Collaborate with other teams to ensure issues are resolved efficiently

• Perform planned and adhoc tasks

• Maintain high level of customer satisfaction through professional communication

• Should be well versed to work in x support model