Job Description
Technical Support Analyst (Service Desk)
As the Technical Support Analyst you will provide timely, high quality technical support to Finsure employees and partners, ensuring endpoints, applications, networks, and identity services are secure, reliable, and productive. You’ll be the first line of defence for incidents and requests, own problems through to resolution, and continuously improve our service.
The ideal candidate will have a background working within agile delivery models and have extensive experience across various testing methodologies. This role requires expertise in automating back-end APIs, front-end applications and end-to-end testing.
Job Responsibilities
Service Desk Operations
- Triage and resolve incidents/requests via ITSM (phone, chat, portal, email) within agreed SLAs.
- Perform account provisioning/deprovisioning, access changes, and MFA resets in line with Joiner/Mover/Leaver processes.
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