Job Description

RAD’s International Services department is looking for a Technical Support and Solution Engineer to support our products and customers worldwide.

Location

Ramat Hachayal, Tel Aviv. Hybrid option twice/week

Roles & Responsibilities

  • Provide both post-sales and pre-sales solution support activities
  • Perform staging, demonstration of proof of concepts (PoC), installations, homologation, commissioning, troubleshooting and trainings for partners and customer clients abroad or remotely
  • Perform testing of solutions along with troubleshooting techniques to identify and resolve issues
  • Perform root cause analysis of issues
  • Contribute to knowledge base of the team
  • Create documentation for partners and clients
  • Provide status and resolution communication to both internal and external stakeholders.

    • Requirements

  • Experience in a technical support role with an equipment vendor, software vendor, or systems integrator for multi-vendor solutions
  • Bachelor’s degree in electrical engineering, computer engineering, computer science or equivalent experience
  • Technical knowledge and experience with some of the hypervisor technologies and software for building and managing virtualized services, such as:Very good knowledge of VMWare, Linux Systems, KVMKnowledge of cloud management products, deployments, and migrationsOpenStack knowledge is a plus
  • Experience with firewall, router, load-balancer, and SD-WAN- bare metal or VNFs
  • Understanding of ethernet and IP networks: network design, routing protocols, L2/L3 and network security
  • Network testing methodologies including test set usage and automation: Ixia or Spirent.
  • Experience with Rest API, Ansible, SNMP, Radius, TACACS+, LDAP
  • Experience working with external customers
  • Excellent written, verbal and presentation skills in both English & Hebrew
  • Great interpersonal skills and ability to gain collaboration of colleagues, partners, and third parties
  • Ability to travel abroad when necessary to support customers

    • Apply for this Position

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