Job Description
Technical Support Assistant
Telford, (on site)
08:00 to 17:00
Circa £28,000 plus benefits
Objective
To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support.
Duties
* Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management
* Take full ownership of technical issues, including their management, resolution and escalation.
* Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking.
* Maintain clear, professional and effective communication with both internal stakeholders and external customers.
* Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suita...
Telford, (on site)
08:00 to 17:00
Circa £28,000 plus benefits
Objective
To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support.
Duties
* Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management
* Take full ownership of technical issues, including their management, resolution and escalation.
* Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking.
* Maintain clear, professional and effective communication with both internal stakeholders and external customers.
* Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suita...
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