Job Description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

ZS IT Support teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.

TECHNICAL SUPPORT ASSOCIATE

Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications.

What You’ll Do:

Technical Support Associate in the Enterprise will…

  • Configure computer hardware and software, as well as troubleshoot related problems.
  • Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
  • IT team projects as assigned.
  • Knowledge and experience with PC desktop support functions relative to laptop and desktop computers.
  • Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.).
  • Technical Support tools: Norton Ghost, VNC.
  • Proficiency in PC hardware configuration, troubleshooting and maintenance.
  • Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams.
  • Fair knowledge on troubleshooting zoom rooms and infrastructure related to it.
  • Experience in troubleshooting various forms of software problems (e.g., operating system and application programs).

    • What You’ll Bring:

  • BS/BE with record of high academic achievement
  • A+ certification or Microsoft Certified Systems Administrator.
  • Eagerness to contribute in a team-oriented environment.
  • Ability to work methodically and analytically in a quantitative problem-solving environment.
  • Excellent leadership, communication and organizational skills
  • Strong customer service skills
  • Fluency in English 
  • Client-first mentality 
  • Intense work ethic 
  • Collaborative spirit and problem-solving approach

    • How you’ll grow:

  • Cross-functional skills development & custom learning pathways
  • Milestone training programs aligned to career progression opportunities
  • Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

    • Hybrid working model:

    ZS is committed to a Flexible and Connected way of working. ZSers are onsite at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

    Perks & Benefits:

    ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

    Travel:

    Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

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