Technical Support Associate

Technical Support Associate at GeoComply

GeoComply is a leader in geolocation, cybersecurity, and anti‑fraud technology. We develop solutions that support regulatory compliance, protect businesses from fraud, and improve user experiences worldwide.

About the Role

As a Technical Support Associate, you will deliver exceptional support for our geolocation and cybersecurity products. Your responsibilities include troubleshooting technical issues, analyzing data, and acting as a technical resource for internal teams and external clients. Strong analytical thinking, attention to detail, and a solid technical foundation are essential.

Key Responsibilities

• Assist customers with technical requests, investigations, and questions through ticketing systems (Salesforce, Jira, Slack).
• Troubleshoot issues related to solution integrations, geolocation accuracy, network configurations, and system performance.
• Su...