Technical Support

Reporting to the Technical Account Manager The Technical Support Agent is a key support function to all arms of the business. As a Technical Support Agent you are responsible for Customer Service Product Support Technical / System Support and maintenance. The role will consist of resolving in-bound support calls and emails providing Tier-01 & Tier-02 product support to both internal and external stakeholders scheduling of our Content Management Systems maintain and support all application systems and equipment used by the Mood Media user community. The position will also be responsible from time-to-time for providing technical pre-sales support to the sales team channel partners marketing department and prospects.

Above all else your role is to ensure that Mood Media delivers the best service to all of its customers at all times and within the agreed terms.

Resposibilities will include but not be limited to :

• Develop and Maintain a highly detailed u...