Technical Support Centre Specialist

Job Description Summary

The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time‑sensitive, and high‑risk issues, including customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians. Each specialist is trained to support two core products, ES and PLX or ES and CIISafe, and is expected to understand Legacy and NextGen systems from server to station, as well as integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, fostering open communication, driving team and cross‑functional collaboration, and empowering specialists to take calculated risks and continuously improve our culture, processes, and service.

Department Overview

BD is one of the largest global medical device companies. The BD MMS Service and Support organization provides technical service and field support to di...