Technical Support

Designation: Technical Support

Preferred Experience: 4+ years

Summary:

This is an opportunity for a full-time Tier 3 Support software engineer to join our engineering team. The Tier 3 Support software engineer will participate in our technical support process - working closely with Customer Support and product development engineers to triage, reproduce, and fix customer-reported software and data bugs
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Responsibilities:

• Work with Customer Support Reps to triage, reproduce, and fix customer-reported, production software issues.
• Participate in regular triage sessions to set priorities and plan work for the day.
• Utilize product/engineering knowledge bases and software codebases to research issues and identify appropriate solutions.
• Fix data problems and make routine data changes to production databases.
• Identify and create tickets for software code fixes to address customer-reported software bugs.
• ...