Job Description
* Interact with customers to help troubleshoot and resolve complex technical product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or product problems.
* Communicate with product development department to improve on current design or to identify possible problems with design.
* Stay abreast of current technology in products, design changes, and new products offered.
* May travel to client site in order to resolve extremely complex customer and product issuesEducation
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or product problems.
* Communicate with product development department to improve on current design or to identify possible problems with design.
* Stay abreast of current technology in products, design changes, and new products offered.
* May travel to client site in order to resolve extremely complex customer and product issuesEducation
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