Job Description
We are looking for a remote, full-time Technical Support Consultant with 3 to 5 years of software support experience to join the client operations team of our U. S. client. You will play a critical role in ensuring our client's software lives up to its world-class reputation.
Our client provides a cloud-based, ERP platform to hundreds of energy industry customers delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.
Responsibilities
Deliver Level 3 customer support for our client's industry-leading software products
Triage reported, end-user customer incidents
Work technical issues and support the direct client feedback loop process
Help secure existing revenue by means of customer retention
Provide incident queue management
Utilize tro...
Our client provides a cloud-based, ERP platform to hundreds of energy industry customers delivering market-leading field service management, field data gathering, transportation, production, accounting, and land software solutions. Backed by private equity, our client accelerates business performance, improves operational efficiency, and reduces costs.
Responsibilities
Deliver Level 3 customer support for our client's industry-leading software products
Triage reported, end-user customer incidents
Work technical issues and support the direct client feedback loop process
Help secure existing revenue by means of customer retention
Provide incident queue management
Utilize tro...
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