Technical Support Consultant

Technical Support Consultant
 
 
Responsibilities:
·       Modify and build application and content configuration.
·       Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.
·       Document issues and customer requests, following standard operating procedures and meeting SLAs.
·       Explain and demonstrate application issues to product and solutions teams and convey customer requests.
·       Communicate with solution management teams to improve on current design or to identify potential problems.
·       Develop training content for customers and support team members.
·       Mentor junior team members.
·       Work with members from other teams to analyze the clinical impact of software issues and enhancements.
 
 
Skills:
·       US He...