Job Description

Position Summary


The Technical Support Controller monitors fleet performance on a daily basis and provides recommendations for preventative maintenance, ongoing troubleshooting and/or aircraft recovery. The position reports to the Manager of Maintenance Operations Center (MOC).


Essential Responsibilities

  • Monitor delays, pilot irregularity reports and other technical interruptions

  • Identify necessary actions and provide instructions to prevent recurring interruptions. Coordinate with planning, Aircraft on Ground (AOG) and MOC to schedule and allocate parts/tooling for follow up actions

  • Research, develop an action plan with aircraft manufacturing representatives to recover aircraft that are hard AOG

  • Perform complex tasks as a joint venture with front line techs to improve skills and competencies

  • Maintain and distribute records of actions and resolutions 

  • Periodically report trends and ...

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