Technical Support & Coordinator

Who is Sana Labs?
Why We Need You
We’re looking for a Technical Support and Coordinator who is passionate about technology, problem-solving, and working closely with customers to deliver exceptional results. In this role, you’ll guide new customers through their onboarding journey, ensuring seamless setup and support from project kick-off to go-live. You’ll collaborate with internal and external stakeholders, translating technical needs into simple, actionable solutions while delivering world-class service.
Positions available
- 2x Technical Support & Coordinator (Remote, must be available during EST/US hours)
- 2x Technical Support & Coordinator (Remote, must be available during CET/European hours)
- 2x Technical Support & Coordinator (Remote, must be available during CET hours for training to then move to SYD hours)
Key Responsibilities
- Partner with customers to ensure they get the most out of our learning software.
- Solving technical issues and providin...