Job Description
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
This job is located in Guadalajara, Mexico
The Challenge You Get to Accomplish
Do you take pride in excellent and quality customer success? Then this could be an exciting opportunity for you. For many of our customers, our Support Centers are the first port of call when facing an IT crisis. In 2017, F5 Networks support centers fielded over 2,600 cases per week and over 130,000 cases annually. This hub of fast and reliable F5 specialist help us keep our customer satisfaction scores consistently above 9.0 (and higher!) out of 10.
We are seeking a self-starter to assist Support department by leading all inbound phone calls, ensuring short hold times. Build new cases as necessary and dispatch to the appropriate support team for assistance. Meet customer expectati...
This job is located in Guadalajara, Mexico
The Challenge You Get to Accomplish
Do you take pride in excellent and quality customer success? Then this could be an exciting opportunity for you. For many of our customers, our Support Centers are the first port of call when facing an IT crisis. In 2017, F5 Networks support centers fielded over 2,600 cases per week and over 130,000 cases annually. This hub of fast and reliable F5 specialist help us keep our customer satisfaction scores consistently above 9.0 (and higher!) out of 10.
We are seeking a self-starter to assist Support department by leading all inbound phone calls, ensuring short hold times. Build new cases as necessary and dispatch to the appropriate support team for assistance. Meet customer expectati...
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