Technical Support & Coordinator - Sana Agents

Who is Sana Labs?
Why We Need You
We’re looking for a Technical Support and Coordinator who is passionate about technology, problem-solving, and working closely with customers to deliver exceptional results. In this role, you’ll guide new customers through their onboarding journey, ensuring seamless setup and support from project kick-off to go-live. You’ll collaborate with internal and external stakeholders, translating technical needs into simple, actionable solutions while delivering world-class service.
Positions available
Technical Support and Coordinator
Key Responsibilities
- Partner with customers to ensure they get the most out of our learning software.
- Solving technical issues and providing timely resolutions to enhance user experience.
- Coordinate and lead customer meetings, trainings, and support sessions.
- Provide clear instructions and guidance to stakeholders, ensuring deadlines are met.
- Proactively track project progress, scheduling m...