Job Description

Job Description:

About This Role

TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

What You’ll Do

The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.

The successful candidate will be able to work first and second shift as well as occasional Saturday hours

Who you are

  • Professional work history or training with a focus on IT or automotive systems
  • Customer contact experience
  • Technical Support experience
  • Self-motivated with a proactive approach to meeting and exceeding customer expectations. 
  • Computer hardware and software experience
  • Substantial problem solving abilities
  • Ability to work and thrive in a team environment
  • Mainta...

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