Technical Support Customer Service

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. 

Your Key Responsibilities

Manage Call center activities efficiently and identify action plans based on the input coming from the
calls
Keep track of TS projects defined locally or by HQs
Keep track of TS KPIs and maintain or define new processes
Work with Digitalization team for TS requests
Find new ways to reach our potential Customers through REPXPERT
Create synergies with other regions
Define initiatives to reduce warranty claims

Your Qualifications

B.S. Administration, Engineering, Marketing, Communication and similar
Experience in automotive i...